Industry resources

Health of Business report 2023

This year our Health of Business report comes off the back of repeat surveys in 2021/2022. It is always good practice to compare periods and back-to-back reports given with this opportunity. With all the pressures booksellers face it is helpful to step back and consider those things we can control. The Health of Business Report provides information on various income and cost aspects of respondent’s businesses, their inventory mix, staffing, and the factors that contribute to profitability. 

Members can log in below to access a copy of the report.

2024 Bookseller planning resources

Members can log in for some useful bookseller resources including the 2024 BookPeople Wall Calendar, featuring in-store distributor dates, literary awards, and key book industry dates such as Book Week and Love Your Bookshop Day.  Plus an updated list of key literary awards in Australia and overseas. 

Imagination Paper

Imagination Paper

The importance of imagination: Understanding the state of Australia’s imagination and the role reading plays in fostering creativity.

This paper aims to better understand the state of the nation’s imagination and the role reading plays in fostering creativity. It has been commissioned by us at BookPeople and was conducted in partnership with research agency, YouGov. Analysis of the research has highlighted that there is a growing concern about the level in which we use our imagination in our day-to-day lives, with many Australians expressing their desire to use it more. This paper explores the nation’s use of imagination and the ways in which we can foster our creativity further. Books and reading give us access to infinite worlds, past and future histories, and are the best medium for exploring narratives and ideas. Whether we read for entertainment or information, reading generates a net benefit for our mental health and our understanding of the world. 

Robbie Egan Chief Executive Officer BookPeople

Download the full report - Imagination Paper

BookPeople Sustainability Report

 Towards a Sustainable Bookselling Future Paper

What does sustainability look like in the book industry, and what can we do for the future?

The BookPeople Sustainability Paper discusses the issue of environmental sustainability and bookselling, placing it within the context of the broader book industry. It’s a snapshot of where we are currently, and provides practical and peer advice on what can be worked on immediately to improve the environmental footprint of bookselling. It is intended to contribute to a conversation about larger and more radical changes within the book industry. 

The audience for this paper is, foremost, Australian booksellers, but it is also intended for publishers, industry bodies, policymakers, and anyone interested in the impact of books on the environment and possible solutions. 


  • Gives a contemporary snapshot of booksellers’ best practice along with the challenges they face in becoming more environmentally conscious
  • Delves into publishing and the supply chain and shows how choices upstream affect the environmental credentials of the product booksellers receive, and what some publishers and printers in Australia are doing to change their practices 
  • Will help BookPeople and other industry bodies set targets and measures for emissions reduction and environmental sustainability 
  • Gives practical advice to booksellers so they can implement change 
  • Makes recommendations for industry, research and government based on what has been learned 

BookPeople and Angela Meyer (author, editor and academic).

Download the full report -  Towards a Sustainable Bookselling Future Paper

Retailer support for members

BookPeople bookshop members can enjoy the benefits of an NRA Essential Membership with access to a suite of membership benefits, including:

NRA’S workplace relations hotline - 1300 738 245

Unlimited telephone advice for non-complex queries from the experienced workplace relations advisors and advocates of NRA Legal in relation to a diverse range of employment and workplace relations issues including, but not limited to:

  • Award terms and conditions of employment
  • Performance management of employees
  • Trading hours requirements
  • Termination of employment
  • Discrimination laws
  • Management of injured employees
  • Work health & safety
  • Workers’ compensation
  • Technical standards and product safety
  • General Australian consumer law information
  • Training and workforce development

Member resource portal

Access to the extensive online member resource base of fact sheets and templates, forms and checklists, wage rates, webinars and helpful links.  Log in below to access the portal.

Legal advice, representation and advocacy                   

Discounted rates for complex workplace relations matters.  Access to NRA's specialist advisors and lawyers is available to members at competitive rates, often 50% lower than the top law firms.

Tenancy solutions

Specialist telephone advice on all tenancy and related issues including matters relating to tenant’s rights under a shop lease or as prescribed by relevant retail shop lease legislation. The NRA can also assist in the drafting, renewal, and negotiation of leases and liaising with landlords at discounted member rates. 

Log in below to access the portal and additional information about benefits.

Employer resources

Have you visited the new Fair Work Ombudsman small business resource website?

This is a great resource and reference point for all aspects of workplace rights and obligations including:

  • Hiring employees
  • Record-keeping 
  • Finding the right pay
  • Calculating leave
  • Managing employees
  • Ending employment
  • Helpline and useful links
  • Checklists and forms

Other useful links:

Where to get workplace advice

The two independent regulating bodies of Australia's workplaces are the Fair Work Ombudsman and the Fair Work Commission (previously called Fair Work Australia) 

Both have different roles as outlined below.

The Fair Work Ombudsman enforces compliance with the Fair Work Act 2009, related legislation, awards and registered agreements. They also help employers and employees by providing advice and education on pay rates and workplace conditions.

Key functions

  • Provide reliable and timely information about Australia’s workplace relations system
  • Educate people about fair work practices, rights and obligations
  • Resolve workplace issues by promoting and monitoring compliance with suspected breaches of workplace laws, awards and registered agreements
  • Enforce workplace laws and seek penalties for breaches of workplace laws
  • Enforce certain orders made by the Fair Work Commission.

The Fair Work Commission is the independent national workplace relations tribunal. It is responsible for maintaining a safety net of minimum wages and employment conditions, as well as a range of other workplace functions and regulation.

Key functions:

  • Help employees and employers bargain in good faith and to make, vary or terminate enterprise agreements
  • Deal with applications relating to ending employment including unfair dismissal, unlawful termination or general protections
  • Deal with applications for an order to stop bullying at work
  • Make orders about industrial action, including strikes, work bans and lockouts
  • Provide mediation, conciliation and in some cases hold public tribunal hearings to resolve various individual and collective workplace disputes
  • Make workplace determinations, hear and decide on equal remuneration claims, and deal with applications about transfer of business, stand down, general protections and right of entry disputes.

National Employment Standards

The Fair Work Ombudsman is responsible for the National Employment Standards (NES)

The National Employment Standards are 10 minimum conditions for ALL Australian employees. Together with the national minimum wage, they are a minimum safety net for employees.

They include minimum entitlements for leave, public holidays, notice of termination and redundancy pay. The NES does not deal with basic rates of pay and casual loadings, these are instead contained in modern awards. 

The NES deals with 10 minimum conditions including;

  • Maximum weekly hours of work
  • Requests for flexible working arrangements
  • Parental leave and related entitlements
  • Annual leave
  • Personal/carer's leave and compassionate leave
  • Public holidays
  • Notice of termination and redundancy pay
  • Community service leave
  • Long service leave
  • The Fair Work Information Statement

Generally, the NES apply to all employees covered by the national system, including those to whom a workplace agreement made under the former legislation or enterprise agreement made under the Fair Work act applies.

Modern awards are able to supplement the NES in a limited number of circumstances specified in the NES, for example, to allow averaging of hours of work over a specified period. Otherwise, all of the provisions in the NES must be complied with. 

Members log in for more information on the 10 minimum conditions.

Awards and enterprise agreements

Along with the NES enterprise agreements, modern awards contain minimum entitlements for wages and conditions of employment.

Enterprise Agreements

Most enterprise agreements include:

  • wage rates
  • employment conditions (eg hours of work, meal breaks, overtime)
  • a consultation process
  • dispute resolution procedures
  • deductions from wages for any purpose authorised by an employee.

Enterprise agreements cannot include unlawful content (such as discriminatory or objectionable terms).


If you are not covered by an agreement, your minimum wages and conditions are likely to be set by a modern award.

The modern award will deal with:

  • minimum wage rates
  • annual leave, and annual leave loading
  • other types of leave
  • hours of work
  • penalty rates, overtime and casual rates
  • allowances
  • consultation, and many other minimum conditions.

For more information visit: 

Ending employment

Employment can end for a variety of reasons. An employee may resign or can be dismissed. It is very important to know and apply the rules about dismissal, notice and final pay.

In Australia, dismissal is covered but the Fair Work Act and the Small Business Fair Dismissal Code.

The Small Business Fair Dismissal Code applies to small business employers in the national workplace relations system. A small business is defined as any business with fewer than 15 employees. This is calculated on a  headcount of all employees who are employed on a regular and systematic basis. For details including the code and checklist visit:

The Fair Work Act covers workplaces with over 15 employees.

Ending employment information for employers and employees can be found on the Fair Work Ombudsman website at:

Information on unfair dismissal for large and small workplaces can be found at: 

Book industry software resources

Barcode Solutions

e-Bility™ is a sophisticated and powerful business management system designed specifically for retail and distribution bookselling, music and stationery.  


UniLink Data Systems is an Australian company that has been delivering quality software solutions for over 25 years. 

Circle Software

Circle provides booksellers with a cloud-based book management system. 


Computerlink develops comprehensive and innovative software for the retail environment. 


BookMine is the complete, retail, supply chain and customer relationship management software solution for single and multi-store booksellers. 

Nielsen Book Australia

Nielsen Book provides a range of services to the book industry, aiding the discovery, purchase and sales measurement of books. They offer the largest and most comprehensive bibliographic database, BookData Online, with more than 35 million title records as well as a record supply service to populate bookseller, library and publisher websites. 


PacStream enables booksellers and publishers to achieve efficiencies in the supply chain. PacStream allows retailers to send orders electronically to their suppliers and receive back acknowledgements and invoices. 


TitlePage is the Australian book industry's online price and availability service. It allows publishers and distributors to offer current price, availability and stock information to booksellers and suppliers.